You deal with one company and one Project Manager from start to finish

Recruitment for every project is handled entirely at one central point, with one Project Manager who liaises with you at every stage and keeping you informed of project progression.

Fast, cost effective and quality recruitment

Unlike traditional telephone recruitment, our internet-based recruitment system allows us to instantly contact hundreds of thousands of people across Australia, allowing us to find the people you need for your project, no matter how specific your requirements. All eligible respondents are also rescreened and reconfirmed by telephone which ensures our panellist completion rates are consistently high.

Complete project integrity

We create a unique screener for all projects to ensure respondent information is current and ensure our recruitment process is 100% consistent for every respondent, eliminating any possible interviewer ‘bias’ or screening ‘shortcuts’ to meet quotas.

Consumer feedback

A complete set of screening responses for each respondent is available to the client as is ‘real time’ viewing of responses once an email screener has been issued.
 

Simply contact The Human Network by email or telephone with your project specifications. Our quotations are valid for 30 days and are based on your specific requirements. Once you have accepted the quote we will appoint a Project Manager and script a web-based recruitment questionnaire available for your approval if required. Throughout the recruitment process the Project Manager will regularly liaise with the client and manage any issues that may arise.

The Human Network database has an extensive membership who registers and updates their details via the associated web site (www.rtr.com.au).

Respondents register and ‘double opt in’ from a wide range of sources including referrals from existing members, search engine locators, community sites, and print media advertising.

Our database is continually monitored and refreshed with an average of 50 new registrations received each day.

We do not purchase lists from other organisations or list brokers and all member details are kept in a secure encrypted format.

Our customised database management system allows us to track all project and respondent activity including panellist history and frequency of participation.

For each project, we produce a web-based screening questionnaire according to client specifications. 

Respondents receive an email from The Human Network inviting them to participate by clicking on a once-only link directing them to the screening questionnaire. All responses are validated against the client's specification.

Eligible respondents are then contacted twice: first by SMS, telephone and email and then reconfirmed. All respondents are emailed with all relevant venue details, maps, session times and details of any ‘pre task’ requirements.

Prior to the group or interview, a well defined process of reminding and confirming attendance is carried out ensuring the best possible attendance.

We are able to help you with:

Organising and booking venues, catering requirements, specialist staff and equipment.

Large and small projects involving taste testing, concept testing and product evaluation in major cities across Australia.

Organising the specific logistics and implementing protocols required for field sessions involving a wide range of food and beverage products.

Managing in-home product placement.

Scripting, hosting and managing completion of client questionnaires for online surveys at CLT or IHUT.

Providing laptop computers at CLT sessions for consumer face-to-face data entry via wireless connection.

And lots more – simply tell us what you need!

Before starting a project it is the policy of The Human Network Pty Ltd that the following terms and conditions are understood and agreed to by the client:

At the conclusion of The Human Network services for the project an invoice for the agreed fee will be emailed to the client. Payment is required within 14 days unless other arrangements have been made

When The Human Network are managing a consumer incentive to be paid either at CLT sessions or at the completion of an IHUT project, an invoice for the incentive will be sent to the client at the commencement of recruitment.

When The Human Network are conducting fieldwork involving booking venues, equipment and staff for large quantitative projects, an invoice will be issued to the client for 50% of the project fee at the commissioning of the project.

The quotation submitted by The Human Network is based on the client’s project specifications received to that date.

The quotation is valid for 30 days from the date of presentation. Any alterations to the client project specifications or any unforeseen recruitment difficulties may require additional costs/revision of the quote.

The project will be activated by The Human Network only upon receipt of the client’s signed acceptance of costs, incentives and conditions.

If written cancellation or postponement of a project, group or in depth interview occurs at the request of the client after approval of the project, then the client will be responsible for any costs (including venue hire) incurred by The Human Network up to that time.

If a group or in depth interview is cancelled less than 48 hours before commencement then the client is responsible for payment of up to 50% of the incentive to the respondents affected and The Human Network administration costs.

If a group or In depth interview is cancelled less than 4 hours prior to the start time then the client is responsible for paying the affected respondents the total incentive payment and The Human Network administration costs, venue, equipment hire and other costs associated with the project.

All respondent details including telephone numbers and email addresses remain the property of The Human Network and may not be used by the client for any purpose other than the contracted project. The respondent may not be contacted for any future purpose without the written permission of The Human Network.

The Human Network accepts no liability for respondent show rates caused by transport, weather problems or any other circumstances attributed to ‘an act of God’.