Finding the right people for your project is what we’re good at. Very good at.
We were very happy with the recruitment – all the respondents were on spec, happy to join in and engaged. We appreciated the speed with which you recruited the groups and the professionalism of your staff.
Thank you so much Tracey and the team at THN for always going over and above to not only recruit great respondents who are on spec and high contributors in the focus groups, but also help us pressure test our pre-tasks by actually completing the tasks yourselves by going to the store and taking pictures – we are so grateful!
This project ran like clockwork and I really appreciated all the effort that went in to finding the right respondents and quickly responding to changes as they popped up. Also, thanks too for proactive communication throughout the project. The Human Network team always make me feel in the loop and up-to-date with where things are at. Love your work!
THN are a great team to work with, I’ve used them over a number of years now and they are my go-to partner for high quality respondents, project managers who go out of their way to make my life easier and guidance/advice on difficult consumer recruits.
It was very successful indeed in no small part due to your amazing recruitment. 100% amazing.
I just wanted to say what a delight it has been to work with you on this project. You have been nothing short of fabulous. Every step of the way you have been there, followed up and sorted it out. Thank you, thank you, thank you!
We are so happy with the amazing job Jacqui and Claire did recruiting so many groups, to such a high standard! We really appreciate you keeping us updated throughout the process, and for always striving for great participants, we really do notice the difference (as do our clients) and it makes our job so much easier.
Kathryn did a great job taking the brief and filling the groups without any issue. She also did a great job collecting the homework and sending it to me in a nice organised format and provided frequent and clear updates which is much appreciated.
Tracey has really represented everything we look for from recruiters. She has been completely fabulous in checking on how things are going and working with us to find solutions whenever anything arises
Tracey has been an absolute delight to work with. I know that she's completely on top of the project through her prompt, concise & professional communication and on top just a lovely person. I can't speak highly enough.
Super recruitment again so thanks a lot for all of your efforts. It makes my job easier when we’ve got great people to chat to. The client was very impressed with the quality too.
Last night's group was outstanding. The clients (all 6 of them!) were very impressed with the variety of people and how articulate and on task they were.
I look forward to working with you again soon - you always make things nice and easy for me. It's wonderful passing things to you and feeling assured everything will be done to the correct specs.
All the work prior to Christmas went really well. As always the team were highly organised and were a pleasure to work with. The recruit was excellent even when it was so close to Christmas. Thanks again to the team, I always know the project is safe hands with them!
All went really well as usual thanks – clients were very happy with the ‘spot on’ participants!
Overall, it was great working with THN and I really appreciated the effort and consideration that went in to recruit the right participants for our project.
We could not have been more pleased. All the respondents were great, really engaged and open in the sessions. Our client was blown away with the groups and the level of detail we were able to get. Working with Claire on this was fantastic. Such a smooth process, I was kept up to date all the way through and was made to feel confident from the start. Nothing I could improve on at all.
Thank you! 94% recall rate, must be a new world's record!
Again thanks for all your effort on the job – it was fantastic to work with you and your team… looking forward to the next one!
The online communities were buzzing and it has been hard to choose respondents for the next research stage... since they have all been so good!
A huge thank you for all your help with the groups. Awesome job on the recruitment (particularly in Brisbane where we had a great creative bunch of brains!) All managed effortlessly by yourselves – and making our lives immensely easier.
Excellent people in terms of respondents being on spec even to the segment level, being talkative and friendly, doing pre-work, and letting us into their homes. So massive thank you there. It really contributed to the success of the project!
Amazing response! I am wrapped!! And so is the client! And the host is incredibly impressed at the engagement on this project... says it is his highest ever, mind you, a very engaging subject!
The project went really well overall! I always enjoy working with you guys and think the quality of your respondents are fantastic.
Thanks so much for your fantastic service - it’s always great to work with you! The panelists were really cooperative and easy to work with – I don’t think there were any dramas at all. It was a long day but I believe we have gathered some very valuable data.
Thanks for everything, we couldn’t have done it without you, you guys provided more than quarter of the sample from amongst 10 different suppliers!
I have to say, I worked with many recruitment companies in different states & regions, in terms of the level of quality and consistency, THN is the best by far! Well done!
The respondents were fantastic last night, thank you so much! Everyone at BrandHook is raving about what a fabulous job you have been doing for us!
I was very happy with how things went for this project. Tracey did a great job! This recruit was a bit out of the ordinary and it was handled really well. Tracey was also really great at keeping on top of the respondents throughout the running of the online community, we had a 100% completion rate which is fantastic. No complaints with how it went, would definitely use THN again!
I thought you did a good job of recruiting to spec in a short time-frame; and given we managed to get the vast majority of people to carry out their Pinterest boards too, we were very pleased.
27 September 2013
Designing surveys for mobiles
I’m not sure if many of you took part in
the AMSRS webinar in July (yes, I’ve been meaning to post about this for… a
while!) about creating surveys in a mobile world.
A few of us here did and one of the key
points we took away from Pete Cape's presentation is that survey design for mobiles should be turned around
COMPLETELY - indeed that the design should ‘start small and work upwards’.
While it seems blindingly obvious as I now write this, smartphones typically
have only 5% of the screen space of a PC – so trying to ‘transfer’ a survey (or
screener!) that has been designed on your work PC onto a smartphone is a very
difficult task indeed! Researchers should instead be designing ‘for the 5%’
screen and then amending ‘up’ - to a PC.
Some other key points Mr Cape mentioned
·To keep in mind the fact that
people sometimes ‘view’ their phones in landscape and some in profile – to
avoid missing out on questions options, you should check that all your data is visible
in both profile and landscape;
·Avoid traditional grids in
‘legacy style’ as they just don’t work on smartphones
·Minimise the options in
questions or consider splitting your question in two if you really must ask
your respondent to consider them all.
In the Southern Hemisphere we have one of
the highest smartphone ownership rates in the world and are pretty comfortable
using them. In fact, here at THN we often find that people are completing our
email screeners on their phones around the 50%+ mark, so if you’re in any doubt
about optimal screener design, then please don’t hesitate to ask us!